Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS203 Mapping and Delivery Guide
Connect hardware peripherals

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTSAS203 - Connect hardware peripherals
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to connect hardware peripherals according to instructions.It applies to individuals employed in an information and communications technology (ICT) support role who are required to solve technical hardware and software incompatibility conflicts and problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

sites with a representative range of workstations, hardware peripherals, internet connections and cabling

software to be installed, interconnected and configured

hardware and software currently used in industry

technical documentation, including organisational hardware blueprint and vendor support.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Confirm client requirements
  • Identify and confirm peripheral requirements of client according to organisational standards
  • Document client requirements and peripherals needed, and report findings to the appropriate person according to organisational standards
  • Verify client requirements with appropriate person according to organisational standards and reporting procedures
  • Take action to ensure client support expectations are covered by vendor warranty and support services
       
Element: Obtain required peripherals
  • Obtain peripherals under instruction from appropriate person
  • Enter details of peripherals into equipment inventory according to organisational standards
  • Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary
  • Store peripherals according to vendors guidelines
       
Element: Connect hardware peripherals
  • Verify timeframe for installation schedule with client
  • Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and work health and safety (WHS) standards
  • Connect new peripherals with minimum disruption to clients, taking into account operating system procedures
  • Configure computer to accept new peripherals
  • Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm client requirements

1.1 Identify and confirm peripheral requirements of client according to organisational standards

1.2 Document client requirements and peripherals needed, and report findings to the appropriate person according to organisational standards

1.3 Verify client requirements with appropriate person according to organisational standards and reporting procedures

1.4 Take action to ensure client support expectations are covered by vendor warranty and support services

2. Obtain required peripherals

2.1 Obtain peripherals under instruction from appropriate person

2.2 Enter details of peripherals into equipment inventory according to organisational standards

2.3 Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary

2.4 Store peripherals according to vendors guidelines

3. Connect hardware peripherals

3.1 Verify timeframe for installation schedule with client

3.2 Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and work health and safety (WHS) standards

3.3 Connect new peripherals with minimum disruption to clients, taking into account operating system procedures

3.4 Configure computer to accept new peripherals

3.5 Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required

Evidence of the ability to:

connect several different types of hardware peripherals to the system safely and according to vendor instructions with a minimum of downtime, using known routines and procedures

locate, interpret and use vendor documentation related to connection and storage of hardware peripherals

test the operation of newly installed hardware peripherals and confirm client satisfaction

follow work health and safety policies and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the commonly used computer operating systems

identify help desk and maintenance practices

describe common peripheral devices

summarise WHS procedures for electrical equipment

list the system components and describe their interconnectivity

identify current industry accepted hardware and software products

describe procedures relevant to maintaining inventory

list the organisational guidelines and standards that impact on service support including:

external suppliers and vendors

internal and external communications

internet access

security of information and data

identify common principles for environmentally sustainable business practices.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm client requirements

1.1 Identify and confirm peripheral requirements of client according to organisational standards

1.2 Document client requirements and peripherals needed, and report findings to the appropriate person according to organisational standards

1.3 Verify client requirements with appropriate person according to organisational standards and reporting procedures

1.4 Take action to ensure client support expectations are covered by vendor warranty and support services

2. Obtain required peripherals

2.1 Obtain peripherals under instruction from appropriate person

2.2 Enter details of peripherals into equipment inventory according to organisational standards

2.3 Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary

2.4 Store peripherals according to vendors guidelines

3. Connect hardware peripherals

3.1 Verify timeframe for installation schedule with client

3.2 Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and work health and safety (WHS) standards

3.3 Connect new peripherals with minimum disruption to clients, taking into account operating system procedures

3.4 Configure computer to accept new peripherals

3.5 Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and confirm peripheral requirements of client according to organisational standards 
Document client requirements and peripherals needed, and report findings to the appropriate person according to organisational standards 
Verify client requirements with appropriate person according to organisational standards and reporting procedures 
Take action to ensure client support expectations are covered by vendor warranty and support services 
Obtain peripherals under instruction from appropriate person 
Enter details of peripherals into equipment inventory according to organisational standards 
Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary 
Store peripherals according to vendors guidelines 
Verify timeframe for installation schedule with client 
Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and work health and safety (WHS) standards 
Connect new peripherals with minimum disruption to clients, taking into account operating system procedures 
Configure computer to accept new peripherals 
Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required 

Forms

Assessment Cover Sheet

ICTSAS203 - Connect hardware peripherals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS203 - Connect hardware peripherals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: